Case Study: Art’s Way Manufacturing achieves faster, smarter customer service with Dialpad

Art’s Way Manufacturing stays ahead of customer demand + supply chain issues with Dialpad Ai

Art’s Way Manufacturing, a livestock equipment company, struggled with an outdated phone system that had limited call tracking, poor routing, and no CRM integration. Customers often waited days for answers, and service scores were suffering. The company turned to Dialpad and its AI-powered communications platform to improve customer support and keep up with demand.

Dialpad implemented skills-based routing, call alerts, and AI that surfaces information like price books automatically for agents. As a result, callers reach the right people much faster, agents know what the call is about before answering, and support is more efficient. While no hard numeric results were provided, Art’s Way reported a much better customer experience and improved ability to stay ahead of supply chain and demand pressures with Dialpad.

Art’s Way Manufacturing

Emily Bailey

Marketing Manager