Case Study: solarZero achieves more reliable, cost-effective customer service with Dialpad

Improving Customer Interaction a Top Priority for solarZero

solarZero, New Zealand’s leading solar energy services company, needed a modern, reliable phone system to support customer calls and sales outreach after experiencing outages and high costs with its previous provider. The team wanted a solution that would prevent dropped calls, work anywhere, and be easy for employees to adopt.

Dialpad provided solarZero with a cloud phone system that delivered greater reliability, lower cost, and an intuitive setup process, with support for Google Workspace and Salesforce integrations. The result was a more productive team with improved call handling and no functionality tradeoff, helping solarZero reduce expenses while maintaining the customer experience.

solarZero

Vivian Gervais

Senior Network Engineer