Case Study: RTM Business Group achieves seamless onboarding and an easy-to-use cloud phone system with Dialpad

RTM Business Group Gets up and Running Seamlessly with Dialpad

RTM Business Group is a 40-person B2B marketing and engagement firm that connects professionals and runs alternative events to traditional tradeshows. Nicholas Carroll, Executive Director responsible for revenue operations, sales and onboarding, needed a cloud phone system that was simple to adopt, aligned with their workflows, and supported recruiting and customer success activities.

They implemented Dialpad Talk with hands-on onboarding—Dialpad’s rep learned RTM’s processes, set up the system to match their needs, and managed the rollout. The result was an effortless launch (onboarding rated “11/10”), a user-friendly platform that met expectations, and immediate value from features like Playlists, Coaching, and Departments.

RTM Business Group

Nicholas Carroll

Executive Director