Case Study: Coye Law Firm achieves seamless cross‑continent client communication with Dialpad

How Coye Law Firm works across continents and time zones with Dialpad

Coye Law Firm, an Orlando-based practice with lawyers licensed across multiple states and remote staff (including managing partner Wade Coye, who spends half the year in France), needed to break free from a hardware-dependent phone system that required office fiber and tethered staff to physical devices. The firm’s existing setup made it hard to stay reachable and collaborate across time zones, creating risk during urgent client calls and virtual proceedings.

They moved to Dialpad Talk, a cloud-hosted unified communications platform with voice, messaging, Google Workspace integration, and AI-powered speech-to-text. Implementation was quick, users now take business calls on mobile devices while keeping personal numbers private, and automated transcripts and post-call summaries replaced the firm’s answering service—resulting in seamless remote work, faster client communication (especially via text), and improved productivity across locations.

Coye Law Firm

Wade Coye

President