Case Study: JumpCrew Achieves 50% Shorter Sales Cycle with Dialpad

JumpCrew Cuts Sales Cycle Time in Half with Dialpad

JumpCrew, a 400+ employee acquisition marketing and sales platform, needed a reliable phone system to support rapid growth—sales made up over a third of the workforce and the company aimed to hire 100 sales reps in 100 days. Their legacy system caused missed and dropped calls, time-consuming troubleshooting, lost revenue, and limited call data, which made onboarding and coaching sales reps difficult and hampered progress.

By implementing Dialpad (Talk and Sell) with integrations to Salesforce and Google Workspace, JumpCrew provisioned phone lines for hundreds of reps in minutes and gained real-time call insights for manager coaching. The result was more productive, confident sales teams and a cut in average sales cycle time from 30 days to 15 days—a 50% decrease in time to close.

JumpCrew

Forrest Smith

Director of Data and Technology