Case Study: SpotOn reduces BDR training time by 50% with Dialpad

How SpotOn reduces BDR training time by 50% with Dialpad Ai

SpotOn, a high-volume outbound sales organization, needed a better way to manage BDR coaching, call quality, and admin overhead across nearly 130,000 calls per month. By using Dialpad AI, including live transcriptions and Custom Moments, the team could no longer rely on time-consuming manual call reviews and struggled less with tracking competitor mentions, script coverage, and team performance.

Dialpad implemented tools for call coaching, local presence, call dispositions, and analytics to help SpotOn streamline operations and improve visibility. As a result, admins gained better control over team coaching, agents moved to a single number instead of juggling many, and SpotOn cut BDR training time by 50% while saving 4 to 5 hours a week on call organization and reporting.

SpotOn

Gina Yfarraguerri

Head Of Rta And Compliance For Bdr