Case Study: PagerDuty achieves seamless global mobile communications across five offices with Dialpad

How PagerDuty connected 5 global offices—on just their mobile phones

PagerDuty, a global on-call management and incident response provider with teams across North America, the UK, and Australia, needed a simple way to keep employees and customers connected. They had no centralized business phone system—employees used personal phones with monthly bill credits—creating long-distance costs, blurred work-life boundaries, and inconsistent customer contact options.

PagerDuty adopted Dialpad (Talk, Contact Center, Meetings) as a mobile-first, cloud phone system that required no training—users just downloaded the app and started working with a business number on their personal devices. The rollout delivered SMS across devices, AI-powered Voice Intelligence transcriptions, seamless calling without long-distance charges, and improved global team and customer communication while preserving employees’ personal numbers.

PagerDuty

Jeremy Einhorn

Enterprise Account Manager