Case Study: PowerDMS achieves better cloud communications and easier reporting with Dialpad

Why PowerDMS left their old phone system behind

PowerDMS, a cloud-based document management company, needed a more reliable business phone and contact center platform after its previous provider overpromised, underdelivered, and made reporting a headache. The team also wanted a flexible, cloud-based solution that would support their work-from-anywhere approach without surprise fees, leading them to Dialpad Support.

Dialpad implemented a cloud communications platform with built-in mobile and web access, automatic updates, easy seat scaling, and analytics reporting inside the app. As a result, PowerDMS gained simpler monthly reporting, better transparency, and a customer-centric support experience, while new features could be adopted immediately at no extra cost.

PowerDMS

Cosey Hostetter

Service Desk Manager