Case Study: EF Education First achieves rapid, flexible call center management with Dialpad

Education First transitions to 100% remote work with Dialpad

EF Education First, a global education company with more than 10,000 employees, needed a better way to run its heavy call center operation and support remote work. Before using Dialpad, the team relied on physical desk phones and had limited flexibility to manage agents and calls outside the office.

Dialpad provided EF Education First with a single platform for calls, voicemail, texting, and call recording, using Dialpad Talk, Dialpad Contact Center, and Dialpad Sell. With Dialpad, EF can set up a new call center in 10 minutes, manage changes internally, and allow agents to work remotely without losing productivity.

EF Education First

Mike Monterio

Communications System Manager