Case Study: Proliance Surgeons achieves $40K+ annual telecom savings with Dialpad

How Proliance Surgeons keeps 80+ care centers connected with Dialpad Ai Contact Center

Proliance Surgeons, a healthcare practice with 80+ care centers, needed a better way to connect patients and staff while reducing telecom costs and improving video, voice, and telemedicine communications. They chose Dialpad Support to streamline call handling, support HIPAA-compliant care, and help teams make smarter staffing and budget decisions.

Dialpad implemented AI-powered calling, call routing, and contact center analytics to improve patient-doctor communication and speed up service. The results included reducing telecom-related trouble tickets by 35% to 40% and saving more than $40,000 per year in telecom expenses, while also helping Proliance Surgeons route distressed callers faster and improve patient satisfaction.

Proliance Surgeons

Curt Kwak

Chief Information Officer