Case Study: PlanGrid Build achieves global customer service and lower telephony costs with Dialpad

PlanGrid - Customer Case Study

PlanGrid Build needed a better way to support rapid growth, a remote workforce, and global customer service. The company had been juggling three separate phone systems—RingCentral, Vonage, and Verizon Wireless—which created high costs, heavy IT demands, and collaboration challenges across teams.

Dialpad’s Business Communications Platform consolidated those systems into one device-agnostic solution for sales, support, and business development. With Dialpad, PlanGrid Build cut telephony costs by 7%, eliminated desk phones entirely, and enabled 24/7 availability so employees could work and serve customers from anywhere.

PlanGrid Build

Brendan Farrell

Director of IT