Case Study: FinditParts achieves 4X CSAT scores with Dialpad AI

How FinditParts improves agent performance with Dialpad Ai

FinditParts, the largest online supplier of trailer parts and heavy-duty truck aftermarket parts in the United States, needed a reliable communications platform to keep fleet buyers, logistics operators, and mechanics satisfied. The company was looking for a solution that fit its e-commerce customer service model and could help improve agent performance and customer experience. Dialpad’s AI-powered communications platform was selected to meet those needs.

Dialpad implemented its AI tools to help agents handle a wider range of customer conversations and to give managers AI-powered quality assurance. As a result, FinditParts saved managers 5 hours per week and increased CSAT scores by 4X. Dialpad also helped the team improve service quality while supporting future plans like Salesforce CTI and Custom Moments.

FinditParts

Joel Kassay

Director of Customer Success