Case Study: Dandelion Chocolate achieves a connected retail experience and 50% IT headcount cost savings with Dialpad

Dandelion Chocolate Delivers a Connected Retail Experience

Dandelion Chocolate is a San Francisco-based bean-to-bar chocolate maker that has grown from a single factory in the Mission District to multiple storefronts and warehouses across the Bay Area. As the company expanded and adopted an Anywhere IT stack (G Suite, Freshdesk, Zenefits), its legacy phone system—tied to desk phones and unable to scale—began to hinder customer service and cross-location coordination.

By moving to Dialpad’s pure cloud phone platform, Dandelion replaced desk phones with device-agnostic calling, enabled Google SSO and one-click provisioning, and can spin up departments with custom call rules in minutes—no dedicated IT team required. The result is a connected workforce across stores and HQ, faster selling and service, support for 80+ employees, and an estimated 50% IT headcount cost savings.

Dandelion Chocolate

Dana Crary

Office Manager