Case Study: PadSplit scales global customer support with Dialpad Contact Center

PadSplit’s team goes from 5 employees to more than 80 worldwide

PadSplit, an affordable housing marketplace, needed to scale its communications as the company grew from 5 to 80 employees worldwide and began handling thousands of calls each month. With no existing ticketing system and limited call management tools, PadSplit needed a more structured phone and contact center solution from Dialpad.

Dialpad Contact Center gave PadSplit call recording, call tracking, phone trees, reporting, and open API integrations with its homegrown CRM. With Dialpad, PadSplit improved support efficiency, enabled remote training and call shadowing across global teams, and gained better visibility into contact center performance through call dispositions and real-time analytics.

PadSplit

Erin Willbanks

Head of Customer Experience