Case Study: Remi Holdings achieves 40% savings and better customer service with Dialpad

How PartsSource serves customers better with Dialpad Ai

Remi Holdings, a pioneer in hospital equipment maintenance and now part of PartsSource, was struggling with a disjointed call center and phone system that caused dropped calls, inaccurate reporting, and difficult call-recording management. To fix these operational bottlenecks, Remi Holdings turned to Dialpad for a cloud-based communications platform with AI-powered capabilities.

Dialpad implemented AI transcriptions, sentiment analysis, AI Scorecards, Real-time Assist cards, and a Salesforce integration to streamline workflows and improve coaching and quality control. The result was 40% savings compared to the old platform, faster and more accurate call scoring, expanded sales coverage to 24 hours six days a week, and major time savings through automation and self-service administration.

Remi Holdings

Jonathan Meredith

Systems and Security Engineer