Case Study: mono achieves 60% communications cost savings and a connected, collaborative agency with Dialpad

mono Builds a Connected Agency with Dialpad

Mono is a creative agency founded in 2004 that serves clients like Google, Walmart, Target, and PepsiCo, with 180+ employees and a satellite office in San Francisco. Facing a dispersed, anywhere workforce and a lean IT team, mono needed a modern communications platform to boost collaboration across locations and devices while cutting administrative overhead.

By adopting Dialpad (Talk and Meetings), mono moved to a pure‑cloud system offering voice, chat, text, and video on any device, eliminated desk phones and conference friction, and enabled rapid user provisioning. The result: faster collaboration and stronger client interactions, a hands‑free IT approach to updates, and a 60% reduction in total communications costs.

mono

Grant Griffith

IT Manager