Case Study: RealtyNinja handles 37% more support calls with Dialpad

How RealtyNinja handles 37% more support calls

RealtyNinja, a Canadian company that helps real estate agents build and manage websites, needed a better business phone system. Their previous provider had poor call quality, dropped calls, and unreliable support, making it hard for a small team to handle customer service efficiently. They chose Dialpad for its stable call quality and strong service, especially across different internet connections and remote locations.

Dialpad replaced RealtyNinja’s buggy old system with an easier-to-use app and interface that worked reliably worldwide. As a result, RealtyNinja was able to handle 37% more support calls without adding an agent, while also improving call quality and reducing friction for the team.

RealtyNinja

Casimir Loeber

Co-Founder and Lead Developer