Case Study: Service Today achieves reliable, same-day repairs and a connected contact center with Dialpad

How Service Today supercharged its contact center to serve up reliable repairs every day

Service Today is an Australian plumbing, electrical and HVAC services provider that had grown rapidly to 190 employees across Australia and the Philippines but was held back by a basic, unsupported phone system. The old setup made transfers, integrations and support difficult, left remote workers disconnected, and threatened the company’s customer-first promise as call handling became inconsistent.

Switching to Dialpad gave Service Today a cloud phone and contact-center platform that was simple to deploy (company-wide in about two hours), required no new hardware, and let non-IT staff add users instantly. Built‑in analytics, automatic call recording and AI-powered transcripts, CRM integration, click-to-call and a mobile app improved visibility, reduced repeat contacts, boosted agent performance and work‑life balance, and delivered a more reliable customer experience.

Service Today

Zak Saboune

President