Dialpad
171 Case Studies
Case Study: ACI Jet achieves modernized and unified communications with Dialpad
A Dialpad Case Study
ACI Jet propels business phone system
ACI Jet, a 200+ employee aviation services company that flies, fuels, and repairs aircraft, needed to modernize its legacy on‑prem ShoreTel phone system. The IT Support Lead — responsible for everything from access control to servers and telecom — wanted a unified, easy‑to‑manage communications platform that extended beyond basic calling to support messaging, mobile text, and advanced call features.
ACI Jet implemented Dialpad Talk and Dialpad Meetings to consolidate calling, messaging, and conferencing in one cloud solution. The platform delivered SMS/MMS from a work number, call transcriptions, visual voicemail, and automatic recording, simplifying onboarding and administration. As a result, the company modernized its IT stack, stopped relying on employees’ personal cell phones, and improved user productivity and satisfaction.
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ACI Jet
Chris LaBarbera
IT Support Lead