Case Study: Acquia eliminates dropped calls, saves 66% IT time and cuts costs to one-third with Dialpad

Acquia's Sales and Support Teams run on Dialpad

Acquia, a 700+ employee tech and professional services company, needed a more reliable, scalable phone system for its global sales and support teams. They were experiencing poor call quality and dropped calls, and wanted faster provisioning and a platform that would scale across the organization.

Acquia replaced their previous provider with Dialpad (Talk, Contact Center, Sell), gaining fast provisioning, an intuitive UI, and guaranteed call quality. The switch eliminated dropped calls, improved customer experience, saved IT 66% of their time, and cut telephony costs to one-third of the previous provider.

Acquia

Olaf Doemer

Global Director of Support