Case Study: Lakeshore Recycling Systems achieves resilient, scalable cloud communications with Dialpad

Lakeshore Recycling Systems Moves to the Cloud with Dialpad

Lakeshore Recycling Systems is a 200-employee waste management and recycling provider serving Chicago and 658 public schools. Formed from a merger with multiple offices and support centers, the company needed an easy-to-use, scalable telephony solution with reporting, supervisor dashboards, real-time alerts and reliable continuity to keep dispersed teams connected as it grew.

Lakeshore moved to Dialpad Talk, a cloud-hosted business phone system that delivered fast setup, centralized admin dashboards, call-center reporting and real-time notifications, making it simple to add new centers and agents. When a site accident knocked out traditional phone lines during testing, Dialpad’s cloud resilience kept communications running—resulting in improved efficiency, seamless multi-site coordination and reliable business continuity.

Lakeshore Recycling Systems

Jason Jonelis

Director of IT