Case Study: Second City achieves global, anywhere communications with Dialpad

The Second City keeps the laughs coming—from anywhere—with Dialpad

Second City, the entertainment company behind the famed comedy brand, needed a modern, scalable way to connect its globally distributed teams after its legacy PBX system became costly and hard to manage. Following a destructive fire at its headquarters, the organization also needed to replace its on-premises phone infrastructure quickly, and turned to Dialpad Talk with Google Workspace integration.

Dialpad implemented a cloud-based communications platform that let Second City eliminate desk phones, provision users across devices, and enable voice, texting, messaging, and video from anywhere. The transition was completed in under five days, improved collaboration across remote locations, and gave employees richer context through native Google Workspace integration, helping Second City work more efficiently from any device.

Second City

Dan Wagner

IT Manager