Case Study: Toast improves customer communications and sales productivity with Dialpad

Toast - Customer Case Study

Toast, the fastest-growing restaurant management platform in the United States, relies on reliable voice communications to support its restaurant customers, who are heavy phone users. To address this need, they implemented the Dialpad business communications service for their external-facing teams.

The solution from Dialpad provided high call quality and ease-of-use, enabling simple onboarding for new sales team members and offering flexibility for a remote workforce. This had a major impact across their sales organization, allowing account managers to distribute direct phone numbers to customers and facilitating both inbound and outbound calling through shared lines.

Toast

Tom Roark

IT Operations Manager