Case Study: Glo Preemies achieves 3X more family support with Dialpad

How Glo Preemies™ is improving health equity with Dialpad

Glo Preemies needed a better way to support NICU families while keeping its team connected and reducing stress, especially as the organization grew and needed to stay available around the clock. The team turned to Dialpad, using its AI-powered calling platform with features like custom routing, live transcriptions, and call summaries.

With Dialpad, Glo Preemies was able to go live within hours, set up department-specific phone lines, and provide families with faster access to the right support. Dialpad’s AI Live Coach also helped staff answer common questions 24/7, improving responsiveness and operational efficiency. As a result, Glo Preemies supports 3X more families, keeps its team available anytime and anywhere, and has lowered stress across the organization.

Glo Preemies

Ashley Randolph

Glo Preemies