Case Study: Riders Share achieves scalable, customer-impressing support with Dialpad

How Riders Share impresses customers with automatic text updates

Riders Share, the “Airbnb of motorcycles,” needed a better phone system as its customer service demands grew to about 3,000 calls a month. CEO Guillermo Cornejo needed a scalable, reliable contact center solution that could support a remote team and replace a free tool that wasn’t built for call center use, so the company turned to Dialpad.

Dialpad provided Riders Share with a cloud-based, user-friendly communications platform for the contact center, including call analytics, queue management, call history, voicemail transcription, and automatic text messaging. With Dialpad, Riders Share expanded its support team from one person to four, improved customer service speed by texting links before customers finished asking, and gained the flexibility to add seats easily as the business grows.

Riders Share

Guillermo Cornejo

Founder & CEO