Case Study: Superior achieves 20% more time savings and higher CSAT with Dialpad

How Superior hit a 94% CSAT score with Dialpad Ai

Superior, a treasury solutions provider serving major U.S. banks, needed a modern communication system to replace its hard-to-manage on-prem phone setup. The team wanted a centralized platform that could simplify call center operations, improve efficiency, and help boost customer satisfaction while supporting complex financial services calls.

Dialpad delivered an easy-to-deploy, integrated communications solution with AI tools like real-time assist cards and voice transcriptions. With Dialpad, Superior achieved a 94% CSAT score, up from 75% in just four months, and saved 20% more time while increasing leads through live agent coaching.

Superior

Gordon Musgrove

Director of Customer Delivery