Case Study: Skedaddle Humane Wildlife Control achieves seamless work-from-anywhere operations with Dialpad

Skedaddle Humane Wildlife Control works from anywhere

Skedaddle Humane Wildlife Control needed a better way to run its contact center and support franchise growth, while also giving employees the flexibility to work from anywhere. With Dialpad, the company could add new users and locations quickly, and replace a hardware-dependent phone system with a cloud-based solution that improved mobility and visibility.

Dialpad implemented a unified calling and meetings platform for Skedaddle Humane Wildlife Control, including Dialpad Meetings and built-in analytics. The results included adding 4 locations easily, working from anywhere with an internet connection, and gaining actionable call insights such as tracking keywords like raccoons, bats, and squirrels. Dialpad also improved training and coaching with call escalation, scorecards, and meeting recordings that could be shared with absent teammates.

Skedaddle Humane Wildlife Control

Barry Dowd

Chief Operating Officer