Case Study: Betts Recruiting achieves 90% telephony cost savings and work-anywhere productivity with Dialpad

Betts Recruiting Delivers Anywhere Service with Dialpad

Betts Recruiting is a global recruitment firm that places revenue-generating talent with startups across the US and Europe. With offices in San Francisco, Palo Alto, London, New York, and Austin and a 60% remote workforce, the company relied on an aging ShoreTel PBX that was expensive, tied to desk phones, and lacked activity logging, click-to-dial, and easy access to recordings—hindering recruiters who needed to work on the go.

By moving to Dialpad Talk, Betts shifted telephony to the cloud, eliminated on-prem infrastructure, and enabled calling, texting, and meetings across any device. Admins could provision users and port numbers in minutes, driving 3x faster adoption, supporting 10,000+ texts per week, and delivering about 90% savings on telephony while boosting productivity and uninterrupted collaboration across offices and remote teams.

Betts Recruiting

Radley Meyers

VP of Sales and Recruiting