Case Study: Continental Stock saves 40% annually with Dialpad

How Continental Stock Transfer and Trust expects to save 40% annually with Dialpad

Continental Stock Transfer and Trust was looking to replace an outdated, costly legacy communications platform and simplify its contact center operations. The company needed a solution that could provide both contact center and voice functionality without juggling multiple vendors, and it chose Dialpad after a recommendation from its technology advisor.

Dialpad implemented its contact center and voice solution in just six weeks, with easy-to-use IVR setup, clean call routing controls, and mobile/laptop access for hybrid teams. As a result, Continental Stock expects to save 40% annually, while also reducing its contact centers from 18 to seven and improving usability for staff and customer communications.

Continental Stock

John Torres

Vice President and Director of Customer Communications