Case Study: ATG Travel improves customer experience and saves 10% of time with Dialpad AI

How ATG Travel saves 10% of time with Dialpad Ai

ATG Travel Worldwide needed a faster, more seamless way to support customers across its global business travel network. With operations spanning 140 countries, the U.S. support team struggled to quickly find the right information during customer interactions, and administrative and contact center management tasks were becoming increasingly complex. To improve service, ATG turned to Dialpad AI.

Dialpad implemented AI-powered tools including transcriptions and real-time assist cards to help ATG’s teams access information faster and streamline support operations. As a result, ATG Travel improved support efficiency and customer experience, saving 10% of time while better empowering its teams.

ATG

Shaila Santo

Team Leader for the Operations