Case Study: Plush achieves greater flexibility and analytics with Dialpad

How Plush manages communications for 108 stores from the cloud

Plush, a furniture retailer with 108 stores plus showrooms, distribution centers, and contact centers in Australia and Manila, was struggling with its legacy Avaya communications platform. The system was on-premises, difficult to self-manage, and lacked the reporting and customer interaction insights Plush needed for tracking performance, satisfaction, feedback, and employee training.

Plush implemented Dialpad’s cloud-based communications platform to replace the old system and gain greater flexibility, self-management, and visibility. With Dialpad, Plush moved communication ownership in-house and added capabilities like robust analytics, real-time transcripts, AI, and integrations, helping the company move faster and improve contact center management.

Plush

Eitan Schleissner

CIO