Case Study: Early Learning Coalition of Palm Beach County achieves seamless remote call center operations and handles 9,000 extra minutes with Dialpad

Early Learning Coalition of PBC stays connected with flexible call center

Early Learning Coalition of Palm Beach County (ELC PBC) is a nonprofit that ensures access to quality preschool education for local children. Facing the end of a telecom contract and the need for a modern, flexible system that would support desk phones, smartphones and softphones—and ensure continuity during hurricanes and other disruptions—ELC PBC sought a solution that would let staff and contact-center agents work from anywhere without sacrificing service.

They implemented Dialpad’s cloud phone system (Talk, Sell, Meetings) with softphones, messaging, call transfers and robust reporting. The switch enabled a seamless move to fully remote operations during the pandemic, allowed extended call-center hours, and delivered measurable impact—about 9,000 additional minutes of calls handled in the first week working remotely—while simplifying agent management and improving customer support.

Early Learning Coalition of Palm Beach County

Luis Mena

Vice President of IT