Case Study: The Hero Co improves customer experience with Dialpad AI

How The Hero Co saves 3-5 hours a week with Dialpad Ai

The Hero Co, a veteran fitness and nutrition company, needed a better communications platform after years of disappointing tools that made it harder to manage customer conversations and call quality. They chose Dialpad because of its AI-powered, feature-rich platform and easy setup, which helped them avoid heavy IT involvement while improving their contact center operations.

Dialpad implemented a plug-and-play system for The Hero Co, with number porting and contact center setup completed in about a week. The company says Dialpad AI helps it save 3–5 hours per week, while also improving insight into customer calls, call quality, and agent confidence through analytics, call dispositioning, Custom Moments, and integrations.

The Hero Co

Lori Grisham

Director of Customer Happiness