Case Study: Motorola Solutions achieves elimination of 9,000+ desk phones and an 8x call volume increase with Dialpad

Motorola Solutions transformed how every generation of its workforce communicates with Dialpad

Motorola Solutions, a global communications company with 14,000 employees and 60 offices, faced an outdated, costly PBX and thousands of desk phones while shifting to a mobile, cloud-first workforce. IT needed a scalable, consolidated communications platform to support enterprise scale, mobility, and PBX consolidation.

Dialpad replaced the legacy PBX with a cloud-based platform that unified calling, messaging, video, SMS and presence, ringing multiple devices and allowing seamless mid-call device transfers. Deployed in four months, the rollout retired 9,000+ desk phones and drove an 8–10× jump in call volume, delivering a flexible, modern communications experience.

Motorola Solutions

Greg Meyers

Chief Information Officer