Case Study: Andy Mohr Group modernizes phone system and eliminates downtime with Dialpad

How Andy Mohr got its phone system out from the 90’s and made downtime a thing of the past

Andy Mohr Automotive Group, a 12-location dealership with 1,200 employees in Indianapolis, was running on a 1990s phone system that required manual call forwarding, frequent hardware changes for new hires, and heavy IT maintenance from a three-person team. The outdated setup made call routing, tracking and manager oversight slow and error-prone, creating friction for both customers and staff.

Migrating to Dialpad’s cloud phone system gave them hosted lines and apps for any device, intelligent voice menus, call history, analytics and AI transcriptions, plus SMS and cloud faxing. The result was faster, automated call routing, easier onboarding and device management, uninterrupted service during outages, improved manager visibility into performance, and lower per-seat costs—eliminating much of their downtime and administrative overhead.

Andy Mohr Group

Kelly Winstrom

Director of IT