Case Study: CIVITAS achieves scalable, intuitive communications with Dialpad

CIVITAS easily sets up phone lines for new teammates and offices

CIVITAS, a commercial real estate brokerage and advisory firm, needed a more reliable and scalable communications platform to manage high-value deals across multiple markets. Their previous phone provider had poor call quality and rising costs as the company expanded, and they were looking for a solution that could support real-time transcripts, easy administration, and integrations with tools like Salesforce.

Dialpad delivered a clean, intuitive, and scalable phone system that let CIVITAS screen and track listing inquiries, log touchpoints in Salesforce, access real-time call transcripts, and quickly set up lines for new teammates and offices. With Dialpad, CIVITAS kept telephony costs and onboarding time low while expanding from Washington, DC to New York, Florida, and Georgia, all with a more seamless user experience and predictable pricing.

CIVITAS

Carmen Perkins

Executive Vice President