Case Study: RE/MAX Improves Agent Retention with Dialpad

How RE/MAX stays connected on one unified telephony platform

RE/MAX wanted to improve customer support and agent retention while moving to a cloud-based, AI-first contact center. After evaluating options, the brokerage chose Dialpad Support because it met their requirements and could fit their enterprise communications needs across devices, with AI features like real-time assistance and transcription.

Dialpad helped RE/MAX create a single platform for communications, add live information to support interactions, and use tools like AI Live Coach and sentiment analysis. The company says it is saving at least 2 hours per agent per onboarding session, improving customer interactions, and seeing stronger ROI as Dialpad continues to streamline operations and support future sales use cases.

RE/MAX

Josh Gilmorex

Executive Director of Product Support