Case Study: TRAFFIX achieves better global call quality and scalable communications with Dialpad

Why TRAFFIX said Dialpad “was the most advanced phone system out of all the competitors”

TRAFFIX, a growing logistics company, needed a modern communications platform that could deliver strong call quality worldwide, improve customer and carrier experiences, and replace a more fragmented phone setup. After evaluating competitors, TRAFFIX chose Dialpad, citing its advanced capabilities and easy-to-use interface across devices.

Dialpad implemented an all-in-one phone system with a single-pane-of-glass experience, integrations with other software, and AI features like AI Live Coach to help agents answer questions in real time. As a result, TRAFFIX improved collaboration and communication, gained a scalable solution that can add seats easily as it grows, and reported strong administrative, user, and caller experiences when measuring the rollout.

TRAFFIX

Marc Knoop

Chief Technology Officer