Case Study: Toast achieves improved productivity and streamlined communications with Dialpad

Toast Improves Productivity with Dialpad

Toast is a restaurant management platform serving restaurants of all sizes, where reliable voice communication is critical because its customers—restaurant owners and managers—are heavy phone users. Toast previously relied on Jive and Google Voice but needed better call quality and a multi-platform soft phone that worked across devices and integrated with its workflow.

Toast migrated to Dialpad for sales, account managers, and project coordinators, gaining ease of use, Google Workspace integration, and a device-agnostic soft phone. The switch simplified onboarding, reduced friction and costs, improved productivity and remote flexibility, and kept teams connected so they can better support restaurants.

Toast

Tom Roark

IT Operations Manager