Case Study: ClassPass achieves global, flexible communications with Dialpad

ClassPass connects 400 employees around the world with just a two-person IT team

ClassPass, a global fitness platform with about 400 employees, needed a better way to manage international communications and remote work with only a two-person IT team. As the company expanded into new countries, it struggled with provisioning phone numbers, setting up contact centers, and supporting employees and studios across different devices and locations, making its previous phone setup a major headache.

Dialpad provided the cloud-based phone and meeting solution ClassPass needed, including softphone access, browser-agnostic video meetings, and Salesforce integration. With Dialpad, ClassPass can now provision new hires in about five minutes, launch new offices in about a week, and easily add international numbers, helping the team stay connected and productive from anywhere.

ClassPass

Randy Tanenhaus

IT Manager