Case Study: Deputy achieves global connectivity and improved call quality with Dialpad

Deputy Connects Global Team with Dialpad

Deputy, a 130+ employee workforce management platform that handles scheduling, timesheets, tasks and communication across seven global offices, faced persistent poor call quality from its previous provider. The IT team even had to buy desk phones for every employee and needed a reliable, cost-efficient, easily integrated telephony solution to support its 24/7 global support operation.

Deploying Dialpad Talk gave Deputy a single, centralized communications system that freed employees from desk phones, improved call quality, and reduced telephony costs. The company connected 126 users across seven offices with a seamless rollout that produced no negative impact on NPS, maintained 24/7 customer support, and strengthened global collaboration.

Deputy

Keith Jones

Global Operations Manager