Case Study: Charity: Water achieves global communication flexibility and cost savings with Dialpad

Water Powers Global Projects with Dialpad

Charity: Water, the international nonprofit focused on bringing clean drinking water to communities worldwide, needed a modern communications platform for a global, mobile workforce. Its aging phone system made it difficult for IT to provision users and support remote offices, while employees were limited by desk phones. Dialpad, including its Talk product, provided the upgrade.

Dialpad implemented a flexible calling, messaging, and video solution with native Google Workspace integration, letting Charity: Water teams connect from desktop or mobile anywhere in the world. The nonprofit removed administrative bottlenecks, saved thousands in business phone system costs, and enabled easier global collaboration across offices, donors, and partners.

Charity: Water

Ian Cook

Head of IT