Case Study: Big Brothers Big Sisters achieves seamless, time-saving communications with Dialpad

How Big Brothers Big Sisters Lone Star keeps everyone connected

Big Brothers Big Sisters Lone Star, the largest chapter of Big Brothers Big Sisters, needed a better way to stay connected with staff, children, and parents across Texas. Their old VoIP system was clunky, calls often didn’t go through, and text messaging support was unreliable, making it hard to manage communications for more than 6,000 kids.

Dialpad provided the communications platform, including text messaging, group chats, AI features, and Salesforce integration. With Dialpad, texting is logged automatically, analytics help with quality assurance and child safety, and the simple interface made call handling easier for staff. The result was a faster, more dependable system that saved time on calls and was described as life-changing for smaller agencies.

Big Brothers Big Sisters

April Ford

Chief of Technology and Program Operations