Case Study: Strategex achieves reliable, high-quality research calls and remote flexibility with Dialpad

Strategex is Reaching Consumers with Dialpad

Strategex, a Chicago-based research and consulting firm specializing in Voice of the Customer studies, due diligence research and growth strategies, runs 50+ researchers who make 17,000+ calls per year. Their previous toll‑free/1‑800 setup produced poor audio and dropped interviews, hurting the customer experience and leaving them without call measurement or tracking.

By moving to Dialpad Talk, Strategex eliminated call-quality issues and made the system easy and reliable for a remote workforce to use on any device. Researchers can now complete interviews consistently, deliver better feedback to clients, and operate with the flexibility and dependability needed for global research projects.

Strategex

Barbara Cunningham

Researcher Project Manager