Case Study: Xero achieves $500,000 in annual telephony cost savings with Dialpad

How did Xero save $500,000 in annual telephony costs

Xero, a global accounting software company serving over a million small-business subscribers, faced rising complexity and costs from a patchwork of regional on-premises PBX systems as it scaled to 17 offices and 1,400+ employees across four continents. The IT team needed a single, device-agnostic communications platform to reduce maintenance overhead, enable a work-from-anywhere model, and unify global voice and messaging.

By moving to Dialpad, Xero consolidated international telephony onto one cloud-native platform that integrates with Google Workspace and Salesforce, provides local numbers for regional credibility, and delivers call analytics and rapid provisioning. The switch eliminated multiple on-prem systems, freed IT resources, supported sales and support anywhere, and cut about $500,000 in annual telephony costs.

Xero

Andrew Jessett

General IT Manager