Case Study: Homestead Smart Health Plans achieves faster customer response times with Dialpad AI

How healthcare benefits company Homestead Smart Health Plans reduced their ASA to under 10 seconds

Homestead Smart Health Plans, a Philadelphia-based healthcare benefits provider, needed a more reliable and efficient business phone system to support its 24-agent call center and provider outreach team. After struggling with an unreliable previous system, Homestead turned to Dialpad AI, specifically Dialpad Support, to improve communications and day-to-day operations.

Dialpad implemented a streamlined, all-in-one platform with real-time reporting and performance analytics, helping Homestead gain better visibility into calls and team activity. The results included reducing average speed of answer to under 10 seconds and saving about one day per month through more efficient supervision and reporting, while also improving first call resolution.

Homestead Smart Health Plans

Tony Tedesco

Chief Information Officer