Case Study: Auckland Eye improves patient care and call centre efficiency with Dialpad

How Auckland Eye transformed patient care with Dialpad Ai

Auckland Eye needed a more efficient communications solution to improve patient care and visibility into call centre operations. Before Dialpad, reporting was a major pain point, and retrieving call recordings or updating call flows was slow and resource-intensive, creating delays for the team.

With Dialpad Ai, Auckland Eye gained easier access to call data, quicker search and tracking of conversations, and a simpler admin portal for making call flow changes without heavy IT support. Dialpad also added voicemail transcription, call transcription, and custom moments, helping the team work faster, identify training opportunities, and improve call performance with measurable gains in workflow efficiency and responsiveness.

Auckland Eye

Pariket Dhabuwala

Patient Services Manager