Case Study: Smart AutoCare achieves faster, more flexible customer support with Dialpad

How Smart AutoCare connects agents in 12 states with Dialpad Ai Contact Center

Smart AutoCare, a multi-location automotive business operating across 12 states, needed a faster and more flexible way to support customers and keep pace with the speed of the auto service industry. Its on-premises communications setup was slow and rigid, so the company turned to Dialpad Support to find a cloud-based telephony solution that could scale with its growing operations and improve efficiency, accuracy, and responsiveness.

Dialpad implemented a cloud-native communications platform for Smart AutoCare, giving the company an agile system that updates automatically and can be customized as needs change. The result was a more productive and partnership-driven setup that helped Smart AutoCare stay staffed, access better data and analytics, and support faster service across locations, with the added benefit of weekly feature improvements from Dialpad.

Smart AutoCare

Lance Schley

Director of Call Center Operations