Case Study: TED achieves better audience engagement and communication efficiency with Dialpad

Ted Collaborates From Anywhere with Dialpad

TED needed a better way to manage communications and connect people more effectively, and Dialpad’s AI-powered business phone and contact center platform helped address that challenge. The organization was looking for a modern solution that could improve collaboration and support a smoother communication experience.

Dialpad implemented its AI-powered platform to streamline conversations and improve efficiency across TED’s teams. The results shown for Dialpad customers include measurable gains such as 18% cost reduction through self-service, 14% higher CSAT scores, and 50% less agent training time, highlighting the kind of impact Dialpad can deliver.

TED

Francil Richards

Senior IT Manager