Case Study: Dogdrop improves client communication and scalability with Dialpad

How this LA-based dog care updates clients via call and text

Dogdrop, the LA-based dog care company, needed a more reliable way to communicate with daycare members and potential customers. Its outdated phone system rerouted calls to employees’ cell phones and lacked key features like texting and call analytics, making it hard to provide fast, transparent updates. Dogdrop turned to Dialpad for a modern communications platform that could support calling, texting, and multiple users as the company grew.

With Dialpad, Dogdrop gained a clean, easy-to-use desktop app, crystal-clear VoIP calling, SMS/MMS texting, and simple user scaling. The switch improved call quality and routing, with dozens of daily calls instantly reaching the right person, and the team now sends over 50 text messages per day. Dialpad was also cost-efficient through the Dialpad for Startups program, making setup quick and easy for the growing business.

Dogdrop

Shaina Denny

Co-founder and CEO